Install and launch
Opening the DMG, moving to Applications, Gatekeeper prompts, and system compatibility.
codexbroSupport
Help with installation,
licensing, and billing.
Once live sales open, we plan to answer support requests within three business days.
Support topics
Include this information
License and devices
License-key activation, the two-Mac limit, unbinding an old device, and restoring a purchase.
Subscriptions and refunds
Order lookup, renewal cancellation, payment issues, and refund requests.
Data and privacy
Local caches, the advanced-sensor Helper, and data access or deletion requests.
Technical issue
macOS version, Mac model, codexbro version, and reproduction steps. Remove license keys and sensitive data from screenshots.
Order or refund
Purchase email, order ID, and a description. Never send card numbers, verification codes, passwords, or full payment credentials.